Please contact our friendly customer support for any questions or comments:

Information telephone: 00371 66163622, Monday - Friday 10:00 a.m. to 5:00 p.m.
E-mail: body@monacofit.com
Company information: MONACOFIT SIA, registration number: 40203101904, legal address: Brīvības str 140 - 4, Riga, LV-1012, Latvia

Terms of service

  1. Terms of Use
    1. These Terms of Use apply to the www.monacofit.com website (hereinafter in the meaning of the online environment, the Portal), all other services and products, including the MonacoFit mobile app (hereinafter, the App) and all the content that is part of the Service (hereinafter, the Service), provided by MONACOFIT SIA, registration number: 40203101904, registered address: Rīga, Brīvības iela 140 - 4, LV-1012, Latvija, and its authorised companies (hereinafter, the Service Provider).
    2. The Terms of Use of the Portal (hereinafter, the Terms) are binding on all persons who use the Portal, regardless of whether the person concerned is a registered user in the Portal or not (hereinafter, the User).
    3. By using the Service, the User agrees and confirms that he or she is at least 18 years old or uses the Service under the supervision of a parent or guardian who is familiar with and agrees to these Terms.
    4. The parents or guardians of a User who is under the age of 18 agree to and take full responsibility for the fact that the User who is under the age of 18 uses the Service, including, but not limited to, responsibility for the payments made and legal responsibility.
    5. The Terms of the Portal take effect simultaneously with the use of the Service, including visits to the Portal. If a User uses the Portal or the app of the Portal on mobile devices or performs any activities therein, it is deemed that the User concerned is familiar with the Terms effective at the time of use and agrees to observe them.
    6. A User who does not agree to any of the provisions of these Terms is not entitled to use the Portal.
    7. These Terms apply to any matters not subject to legislative acts of the Republic of Latvia on the use of services, and they constitute a complete agreement between the Service provider and the User. If a court has deemed any of the provisions in these Terms as void or unenforceable, the remaining provisions of these Terms remain in force.
    8. The Service provider retains the right to amend and\/or change the Terms unilaterally at any time, without notifying the User thereof. These Terms take effect upon publication thereof in the Portal. The User of the Portal has a responsibility to keep up and be familiar with the Terms of the Portal and to observe them.
    9. This Agreement is concluded for an indefinite period of time, and the Service provider retains the right to terminate the obligations to the User of the Portal unilaterally, without giving prior notice.
  2. Service
    1. The Service involves participation in a programme that includes information related to a healthy lifestyle, diet and physical activity. The information published on the Portal is informative, and it cannot replace professional medical help, diagnosis or treatment. If the User has concerns about the information received on the Portal or has questions about his or her health, the User must consult a doctor or other healthcare professional. The User uses the Portal and the information provided therein at his or her own risk and responsibility.
    2. By using the Service and the Portal, the User agrees and confirms that he or she is in good physical condition to perform intense physical activities and follow a general nutrition plan. The Service may not be suitable or recommended for all people with disabilities, including, but not limited to, pregnant women or people with a specific medical condition or special dietary needs.
    3. The Service, including, but not limited to, workout and nutrition plans, may be adapted to the answers that the User has provided in the test offered on the Portal. Therefore, the Service provider encourages Users to be as honest and truthful as possible in answering all of the questions.
    4. Before the User starts using the Service, the User confirms that his or her participation in the Service has been specifically confirmed and allowed by a doctor or all of the following statements are true:
      1. no doctor has ever informed the User that the User has a heart condition or that the User should only perform such physical activities that are recommended by a doctor;
      2. the User has never felt pain in the chest when engaging in physical activities;
      3. the User has not felt pain in the chest during the last month without physical activity;
      4. the User has never lost balance due to dizziness and has never lost consciousness;
      5. the User has no bone or joint problems that could intensify by changing physical activities;
      6. a doctor does not currently prescribe medication to the User to treat hypertension or cardiac dysfunction;
      7. the User does not have a history of high blood pressure, and none of the User’s immediate family members have experienced constant problems with hypertension or cardiac dysfunction;
      8. the User is not pregnant, breast-feeding or in the lactation period;
      9. the User does not have high cholesterol, diabetes and risk of obesity;
      10. the User does not have any type of arthritis;
      11. the User has no knowledge of any reasons why the User could not engage in physical activities and follow nutrition plans.
    5. The User must immediately stop using the Service if, at any moment while using the Service, the User feels unwell, and must seek medical help if necessary.
    6. Although the Service provider gives guidelines, such as written descriptions, pictures or video clips with descriptions how to perform specific exercises or activities, the User assumes full responsibility for performing these exercises and activities correctly.
    7. The Service may include, but is not limited to, programmes, email services, messages and message boards, chat zones, newsgroups and downloadable mobile apps related to the services available on the Portal.
    8. The Portal may contain links to third-party websites or services whose content the Service provider is not responsible for. The Service provider is not liable for any losses incurred by the Users on third-party websites.
  3. Quality of the Service
    1. The Service is provided as is, which means that the Service provider does not guarantee that:
      1. the Service meets the User’s requirements;
      2. the Service is free from technical faults, technical interruptions and security holes;
      3. the Service will be available at any time and place.
    2. The Service is provided in the form of information and may not be considered as a doctor’s advice, recommendation or instruction.
    3. Although designed individually, the Service provider’s nutrition and activity plans do not constitute medical advice, diagnosis or treatment.
    4. The Service provider retains the right to terminate cooperation with the User unilaterally at any time and for any reason, including cases of suspicion that the User has indicated false data in the registration form or suspicion that the User has purchased the Service by fraudulent means.
    5. Information on Services in the Portal is constantly updated, changed and improved. Therefore, the prices, descriptions and other information regarding the services available on the Portal may be inaccurate or incomplete.
  4. The User’s account
    1. To use the Service, the User must register on the Portal by filling out the registration form. The User is responsible for maintaining this account and not transferring access to this account to other individuals.
    2. By becoming a User on the Portal, the User agrees to the processing of data indicated on his or her profile. After opening an account on the Portal, the User is responsible for the use of this account.
    3. Each User account on the Portal is created for each User individually and is intended for individual use; the User is not entitled to pass his or her account for use to another person.
    4. The Service provider has the right to suspend the User’s account without the possibility for a refund if:
      1. the User has indicated false, inaccurate data during registration;
      2. the User has passed his or her account for use to another person;
      3. there is suspicion of fraud, or unauthorised or unlawful transactions;
      4. the User has violated the Terms of the Portal in any other way.
    5. The Service provider is not liable for the suspension or termination of the User’s account.
    6. The Service provider also offers a PRO Service account that includes such additional options as direct contact with a nutrition expert and trainer, additional training plans and other options. If a User decides to start using this Pro account, the User must specify and provide information on the desired payment type (for example, by credit card, PayPal or any other payment method offered by the Service provider).
    7. After activating the User’s Pro account status, the User agrees that the subscription fee for the PRO Service will be charged automatically, depending on the payment method that the User has chosen. The User agrees that this fee will be automatically charged from the User’s account once a month, until the User terminates his or her participation in the programme. The User agrees to cover all subscription fees and other charges related to the User’s PRO Service account.
    8. The User has the right to terminate or delete his or her User account by taking the relevant steps on the Portal or sending the Service provider a message to body@monacofit.com about the wish to terminate the account.
    9. After deleting the User account, the Service provider has the right to delete all the information on the User, including, but not limited to, nutrition plans, weight analysis and online consultations with a nutrition expert.
  5. Technical process of purchasing the Service
    1. To receive the Services offered on the Portal, the User must sign up in accordance with the registration procedures specified for the Portal.
    2. When filling out the registration form, the User must provide true, complete and up-to-date information.
    3. To sign up on the Portal and receive the Service, the User must take these or other (as instructed on the Portal) steps:
      1. take the test available on the Portal;
      2. after taking the test, specify his or her email that the Service provider will use to send information on receiving the Service;
      3. if the User wishes to start using the PRO Service account with an automatic monthly payment, the User must:
        1. choose the most appropriate payment system to pay for the Service;
        2. take all the necessary steps to pay for the Service;
        3. fill out the registration form.
    4. After a successful registration and after taking the test, the User will receive an email notification on the successful registration for participation in the programme and access to the Service.
  6. Paying for the Service
    1. To receive the Services available on the Portal, the User agrees to provide the necessary information for success of the payment transaction for the Service, including, but not limited to, the account or credit card number, information on the validity term of the credit card and\/or the first name, surname and personal identity number of the billed person.
    2. By paying for the Services, the User acknowledges and guarantees that:
      1. he or she has the right to use the credit card or another payment method linked to settlements for the Service;
      2. the information provided is true, correct and complete.
    3. By providing the information specified in Article 5 of these Terms, the User provides the Service provider with the right to transfer these data to third parties to ensure a complete payment for the Service.
  7. Refund of the money paid for the Service
    1. Users have the right to request a full refund of the money paid within 30 days of the payment for the Service, unless otherwise specified on the Portal or in the Service description. To return the money paid, the User must contact the Service provider by sending an email to body@monacofit.com and attaching documents confirming the payment and a request to return the money paid.
    2. If a User registered on the Portal is, for some reason, dissatisfied with the results achieved, the Service provider guarantees the refund of the money paid on the same business day after receipt of the request.
    3. The User may, at his or her discretion and free of charge, cancel the Service at any time in his or her Service profile, in the Profile section, or by requesting MonacoFit.com to terminate the Service by phone 0037166163622 or email body@monacofit.com. Upon cancelling the Service, MonacoFit.com stops the automatic payments from the User’s card and may immediately and irretrievably delete all of the User’s information, including the slimming analysis, all of the consultations provided, slimming plans, menus and workout plans.
  8. Contests, special offers and promotions
    1. By entering his or her private data in the Portal, including, but not limited to, an email address and\/or telephone number, the User agrees to receive information from the Service provider and the Service Provider’s partners regarding various types of Portal-related news, promotional campaigns and other services via email, telemarketing or any other format offered by the Service provider.
    2. Any types of contests or other special offers (hereinafter, Promotions) available on the Portal may be regulated separately from these Terms. Before taking part in Promotions, the Users are encouraged to read the binding regulations of the Promotions. If the regulations of a Promotion conflict with these Terms, the regulations of the particular Promotion shall prevail.
    3. The User may refuse to receive Promotions at any time by following the relevant instructions or writing to the Service provider’s email: body@monacofit.com.
  9. Intellectual property
    1. The Service provider holds exclusive rights to all the information found on the Portal; therefore, any processing of the content or design, further dissemination of data and\/or other type of use and further dissemination of the information from the Portal by third parties without the Service provider’s permission or written consent constitute a violation of copyright and other rights, which is punishable under the laws of the Republic of Latvia.
    2. In case of violations of intellectual property rights, the Service provider has the right to prosecute the perpetrator who is fully responsible for any damages that have been or could be caused to the Service provider and third parties (including the loss of profit).
  10. The Service provider’s responsibility
    1. The Service provider is not liable for any damages incurred by the User in the event that the User has not complied with the Terms of the Portal and\/or has not complied with the recommendations of the Service provider’s specialists.
    2. The Service provider is not liable for any damage caused to the User or third parties as a result of following the menus included in the Service or other materials provided on the Portal.
    3. The Service provider is not in any way liable for actions of the Users and losses caused to third parties.
  11. Data protection
    1. All of the Users’ personal data and personal identification codes entered in the Portal are protected in accordance with the legal acts of the Republic of Latvia. These data are processed in compliance with the general principles of the processing of personal data laid down by the legislation of the Republic of Latvia.
    2. The Service provider has the right to publish and use the materials received from the User, unless the User him- or herself has prohibited this. This does not apply to personal data or private information that is considered confidential.
  12. Settlement of disputes
    1. All disputes between the Service provider and the User are resolved by negotiation. In case of a failure to resolve the disputes this way, they will be resolved in a court of the Republic of Latvia in accordance with the Terms and the legal acts of the Republic of Latvia, without taking into account the principles of conflict of laws that might establish the application of the laws of another country.

Privacy policy

    This Privacy Policy informs how MONACOFIT SIA, registration number: 40203101904, legal address: Brīvības str 140 - 4, Riga, LV-1012, Latvia (hereinafter – Manager) processes the information and personal data on the website www.monacofit.com (hereinafter – Website). This Privacy Policy explains how the Manager processes personal data and informs about the rights of the data subject under the General Data Protection Regulation No. 2016/679 (hereinafter – Regulation).

  1. Information about the Manager:
    1. Contact information of the Manager: MONACOFIT SIA, registration number: 40203101904, legal address: Brīvības str 140 - 4, Riga, LV-1012, Latvia. E-mail: body@monacofit.com; Contact number: 00371 66163622.
  2. Purpose and Legal Bases for Processing Personal Data of the Manager:
    1. Manager, when providing services on the Website, shall process the following data:
      No. Purpose of Processing Personal Data Process of Processing Personal Data Processed Personal Data Legal Basis for Processing in Accordance with the Regulation Period of Storing Data (months)
      1 Sending out commercial notifications. Sending information about language learning services. E-mail address, phone number, name and surname, IP address, address (country, city), device used, browser used, time and date of opening, replying to and blocking e-mail, number of clicks. Legitimate interests of the Manager (article 6 (1) (f)). Same as the one mentioned in paragraph 2.
      2 Provision of the service and customer identification (including user account administration, payment service). Registration of new users, user access to the service and provision of password change and the service. E-mail address, phone number, name, surname, date of birth (day, month, year), gender, account number, method of payment, date of payment, amount, type of service for which payment has been made. Ensuring the performance of the contract (article 6 (1) (b)). Up to 120 months since the interruption of providing service (civil limitation period is 10 years).
      3 Compliance with tax obligations. Determination of customer's home country for the determination of the country of value added tax. Customer’s country of residence. Enforcement of the legal obligation (article 6 (1) (c)). Same as the one mentioned in paragraph 2.
      4 Enforcing requirements of the Regulation and consumer protection laws. Handling of personal submissions and claims. Name, surname, e-mail address, phone number. Compliance with the legal obligation (article 6 (1) (c)). Same as the one mentioned in paragraph 2.
      5 The development of Manager’s marketing strategy. Customer segment identification, development of marketing strategy. Gender, year of birth. Legitimate interests of the Manager (article 6 (1) (f)) 24 months.
    2. In addition to the purposes mentioned above, the Manager may also process Your personal data in order to comply with a mandatory obligation imposed by the law, or to protect their legal interests by going to a court or a state or local authority.
    3. Data which has the legal basis of ensuring the execution of the contract (see table 2 below) is necessary to provide You with the provision of the service You have purchased, and without this data, the provision of the service may be difficult or impossible.
  3. Transparency and Transfer of Data to Third Parties:
    1. The Manager may transfer personal data to third parties in the following cases:
      1. The Manager may transfer Your personal data to professional advisers in order to manage the risks, obtain professional advice or pursue the legal protection of their interests in claims against the Manager;
      2. Your payment data related to the purchase of goods or services on the Website may be processed by the payment service providers of the Website. The Manager will share this data with the payment service providers of the Website only to the extent necessary to ensure Your payment or refund of Your payment to You, or to handle Your complaints;
      3. The Manager may transfer your personal data to external service providers, such as suppliers of servers and their maintenance services, e-mail service providers, marketing service providers, etc., to the extent necessary to ensure the delivery of the service You purchase or the legitimate interests of the Manager. In case of subcontracting, the Manager will take all necessary steps to ensure the confidentiality of Your personal data.
  4. Your Rights as a Data Subject:
    1. You have the right to request and to receive, within one month, all information (personal data) processed by the Manager.
    2. You have the right to rectify and supplement any of Your data which is inaccurate or outdated.
    3. You have the right to object to the processing of Your data in accordance with the provisions of the Regulation.
    4. You have the right to receive Your data and pass it on to other data manager in accordance with the provisions of the Regulation.
    5. You have the right to request deletion of Your personal data, but please note that the Manager is unable to delete the data they have to process, as such obligation is imposed by the law.
    6. You have the right to ask to limit the processing of Your personal data in accordance with the provisions of the Regulation.
    7. In the event that You ask to delete or object to the processing of such data required for the performance of the contract concluded with You and to provide the service You ordered, the service may not be possible or will be difficult to provide due to such data deletion or processing limitation.
    8. You have the right to submit a complaint to the National Data Protection Agency.
  5. Communication:
    1. If you wish to exercise your rights, submit a complaint or if You have any questions, please contact us by email: body@monacofit.com or by calling 00371 66163622.
    2. If You believe that the processing of Your personal information on the Website violates the data protection rules, You have the right to submit a complaint to the National Data Protection Agency by sending it to Blaumaņa Street 11/13, Centra rajons, Riga, LV-1011, www.dvi.gov.lv.
  6. Information about Marketing Notifications:
    1. If You have agreed, the Website will send You marketing notifications in form of an e-mail or a text message to provide You with the relevant information about the services provided by the Website or by the partners of the Website.
    2. You may opt out of receiving marketing notifications from the Website at any time. You can do it like this:
      1. By clicking on “To unsubscribe from further letters, click here.” link in any e-mail message;
      2. By contacting our Customer service team via email: body@monacofit.com or by calling 00371 66163622.
    3. If you opt out of receiving marketing notifications, the Manager will update Your profile to ensure that You do not receive these notifications in the future.
    4. Please note that since the Website includes a wide network of interconnected services, it may take a few days for the information to be updated in all our systems, so You may receive notifications from us while we process Your request.
  7. Use of Cookies:
    1. Like other sites, the Website also uses cookies. Cookies are small data files which allow the Website to provide You with a faster and more secure website experience. When you visit or interact with the Website, services, apps, tools or chat sites, the Website or authorized service providers of the Website may use cookies to provide You with the better, faster and safer use of websites, as well as for advertising purposes.
    2. Cookies may contain information that could identify a user, but Your personal information at our disposal may be related to information collected or stored by cookies.
    3. Website uses cookies for:
      1. Session management and user authentication;
      2. To ensure the functionality of the Website;
      3. Obtain statistics on the flow of visitors – the number of visitors, the time spent on the page;
      4. To improve the effectiveness of the Website;
      5. To determine Your habits.
    4. As the Website uses cookies to track Your habits, the Website informs You about the use of cookies and requires Your consent to use cookies in accordance with the requirements of the law.
    5. You can delete cookies of Your choice (more information –www.youronlinechoices.com/lv).
    6. You can delete all cookies that are already stored on Your computer. You can also decide to prevent cookies from being stored, but in this case You must manually specify this choice each time You visit the Website.
    7. The Website cannot guarantee that by disabling cookies all services on the Website will operate without errors.
    8. Website uses targeted (commercial) cookies to personalize Your browsing experience and content displayed to You, and also to show offers that would be relevant for You. Targeted cookies analyze browsing history and this data is used to provide commercial offers to You.
    9. The Website has carefully examined and selected a list of partners, which have introduced additional cookies that do not have the ability to reach Your personal data and which cannot be linked to any specific person, but makes it possible to ensure the smooth provision of the service.
  8. Changes to the Privacy Policy:
  9. If the Manager makes relevant changes to this Privacy Policy, the Manager will inform You about it on the Website or otherwise, for example by sending an e-mail, so that You may view any changes before any further use of the Website.

    Phone: 00371 66163622, Monday – Friday 10:00-17:00

    E-mail: body@monacofit.com

    Company information: MONACOFIT SIA, registration number: 40203101904, legal address: Brīvības str 140 - 4, Riga, LV-1012, Latvia